Natalie is much in demand with organizations who understand that the level of trust consumers have in their organization is directly linked to increased market share. Natalie has become a shining star in her field.
Her academic background and original research projects provide evidence-based measurable tools for her clients to use to measure and then implement strategies that increase trust in their consumers.
The level of trust directly affects the level of profitability. Natalie has always known this. In a highly competitive world with an increasingly sophisticated consumer who can easily take grievances public, the world is waking up to the fact that it needs Natalie!
Fault Line: What your Customers Won’t Tell You
Build Loyalty in a Fickle World
Your Hidden Asset: Why Trust is Essential to Success