Micah Solomon, an industry leader and household word in customer service, addresses audiences around the world on how to align their company cultures with 21st-century realities. He customizes each speech to fit his clients’ culture and industry. This best-selling business author and global speaker is known for transforming business results and building true customer engagement and loyalty. As a consultant and trainer as well as an e-learning designer, Micah stands out in the field of customer experience.

Customer Service Consultant and trainer. ELearning design. Customer Experience. Consultant, keynote speaker, and author.



Ignore Your Customers....and They'll Go Away!

in this powerful and insightful keynote, Micah reminds corporations of the critical importance of customer service.

The Heart of Hospitality

This Hospitality Industry-specific topic is based on Micah Solomon’s writings for Forbes Media and his groundbreaking hospitality industry book The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. It features wisdom and innovative insights from The Ritz-Carlton Hotel Company, Virgin Hotels, Danny Meyer, Four Seasons Hotels and Resorts, as well as other luminaries and innovators in the industry, including great independent hotel, inn, and restaurant operators at every star level and price point.