Bob Phibbs
Bob Phibbs, CEO of The Retail Doctor, is a customer service expert and founder of SalesRX, a strategy and done-for-you virtual training firm that specializes in working with retailers and brands who want to sell their merchandise more profitably.
Phibbs has worked with over a thousand retail executives and entrepreneurs to grow margins, improve customer service, and train employees. His clientele has included many of the Fortune 500, Aramark, Bernina, Hunter Douglas, Land O’Lakes, Lego, MasterCard, Omega, Paul Mitchell, Poolcorp, T-Mobile, Trek, and American Express. He hosts Tell Me Something Good About Retail, the #1 podcast for retailers who want to grow their business.
In 2020, he earned the speaking profession’s highest earned designation, the CSP®, Certified Speaking Professional™, achieved by less than seven percent of speakers worldwide. Phibbs was awarded World Retail Forum’s Innovation Leadership Award 2020 in recognition of his efforts to help retail recover stronger from COVID-19 through his online training platform SalesRX and relentless messages of hope.